Chinese at a Hotel — Check-in and Room Problems

Show your booking confirmation while you speak. At a hotel, a room number plus one clear problem is usually enough.

Chinese	Pinyin	Meaning
我有预订。	Wǒ yǒu yùdìng.	I have a reservation.
这是预订确认。	Zhè shì yùdìng quèrèn.	This is the booking confirmation.
房间没有热水。	Fángjiān méiyǒu rèshuǐ.	There is no hot water in the room.

Basic dialogue

Receptionist: 您有预订吗？
(Nín yǒu yùdìng ma?)
Guest: 有，我的名字是安娜。这是预订确认。
(Yǒu, wǒ de míngzi shì Ānnà. Zhè shì yùdìng quèrèn.)

Report a problem

Guest: 房间没有热水，请帮我看一下。
(Fángjiān méiyǒu rèshuǐ, qǐng bāng wǒ kàn yíxià.)
Receptionist: 好的，请告诉我房间号。
(Hǎo de, qǐng gàosu wǒ fángjiān hào.)

Takeaway

• Use 您 (nín) with hotel staff.
• Ask for important information to be written down if needed.

Separate the request from the problem

Start with your booking or room number, state the issue in one sentence, then ask for the next action. 我是三零二房的，空调不工作，可以帮我看一下吗？ (Wǒ shì sān líng èr fáng de, kōngtiáo bù gōngzuò, kěyǐ bāng wǒ kàn yíxià ma?) gives staff the information they need without a long explanation.

Related: book or change the stay with calls and bookings, and see airport arrival for the questions you answer before you get there.

By the end of this chapter, you can say

我预订了房间。房间没有热水。 (Wǒ yùdìng le fángjiān. Fángjiān méiyǒu rèshuǐ.)

Practical note for this chapter

From arrival to transport, meals, housing and getting help when something changes. In this chapter, practice giving a short response and then checking what matters.

Use it in context

A: 请问您需要什么帮助？ (Qǐngwèn nín xūyào shénme bāngzhù?)

B: 我预订了房间。房间没有热水。 (Wǒ yùdìng le fángjiān. Fángjiān méiyǒu rèshuǐ.)

▶ Listen to the dialogue▶ Listen slowlyStop● Record my voiceStop

Phrase map for this chapter

Question or situation

请问您需要什么帮助？ (Qǐngwèn nín xūyào shénme bāngzhù?)

Central response

我预订了房间。房间没有热水。 (Wǒ yùdìng le fángjiān. Fángjiān méiyǒu rèshuǐ.)

Another natural way to say it

房间没有热水，可以帮我看看吗？ (Fángjiān méiyǒu rèshuǐ, kěyǐ bāng wǒ kànkan ma?)

Use this variation in a situation you genuinely expect to handle.

How to use it

Listen to the model once, then say it again with one detail from your own situation.

Turn the model into three conversation turns

1. 1. Open the situation请问您需要什么帮助？ (Qǐngwèn nín xūyào shénme bāngzhù?)
2. 2. Say the central response我预订了房间。房间没有热水。 (Wǒ yùdìng le fángjiān. Fángjiān méiyǒu rèshuǐ.)
3. 3. Add an alternative房间没有热水，可以帮我看看吗？ (Fángjiān méiyǒu rèshuǐ, kěyǐ bāng wǒ kànkan ma?)

Before acting, check the point most likely to cause a misunderstanding. This dialogue is for practice. For important decisions, confirm official guidance as well.

A useful variation

Keep the same purpose, then change the person, time or place to make it your own.

房间没有热水，可以帮我看看吗？ (Fángjiān méiyǒu rèshuǐ, kěyǐ bāng wǒ kànkan ma?)

Use this variation in a situation you genuinely expect to handle.

Listen to the model once, then say it again with one detail from your own situation.

A common trap

For important details, do not decide from what you think you heard; check written information when needed.

报问题时先说房间号，再说具体状况。 (Bào wèntí shí xiān shuō fángjiān hào, zài shuō jùtǐ zhuàngkuàng.)

This dialogue is for practice. For important decisions, confirm official guidance as well.

Three-step practice

1. Open the situation in one short phrase
2. Say the central response
3. Add one detail of your own