Chinese for IT Support and Device Problems

Good support requests give three facts: what is not working, when it began, and what you have already tried. Do not send passwords, recovery codes or sensitive screenshots unless you have confirmed the official support channel.

Chinese	Pinyin	Meaning
连不上网。	Lián bu shàng wǎng.	I cannot connect to the internet.
页面打不开。	Yèmiàn dǎ bu kāi.	The page will not open.
我已经重启过了。	Wǒ yǐjīng chóngqǐ guo le.	I have already restarted it.
可以远程帮我看一下吗？	Kěyǐ yuǎnchéng bāng wǒ kàn yíxià ma?	Can you check remotely?

Conversation: give a useful problem report

User: 我的电脑连不上网，从今天上午开始的。
(Wǒ de diànnǎo lián bu shàng wǎng, cóng jīntiān shàngwǔ kāishǐ de.)
Support: 您重启过电脑和路由器吗？
(Nín chóngqǐ guo diànnǎo hé lùyóuqì ma?)
User: 电脑已经重启过了，路由器还没有。
(Diànnǎo yǐjīng chóngqǐ guo le, lùyóuqì hái méiyǒu.)

从…开始 (cóng… kāishǐ) gives a useful start time. It is more helpful than saying only “It is broken.”

Conversation: confirm before a remote session

Support: 我可以远程帮您看一下。
(Wǒ kěyǐ yuǎnchéng bāng nín kàn yíxià.)
User: 好的。请问需要我打开哪个软件？
(Hǎo de. Qǐngwèn xūyào wǒ dǎkāi nǎ ge ruǎnjiàn?)

Before granting access, verify the support identity through your organization’s official contact method and close private documents.

A strong closing question

下一步我需要做什么？ (Xià yí bù wǒ xūyào zuò shénme?) ensures you leave the interaction with one clear action.

Related: customer service for the phrases staff will use back at you, and clarifying when the instructions get fast.

By the end of this chapter, you can say

连不上网。 (Lián bu shàng wǎng.)

Practical note for this chapter

Optional chapters for living, working and studying long-term. Confirm important rules with official sources. In this chapter, practice giving a short response and then checking what matters.

Use it in context

A: 您的电脑出了什么问题？ (Nín de diànnǎo chū le shénme wèntí?)
B: 连不上网。 (Lián bu shàng wǎng.)

Phrase map for this chapter

Question or situation: 您的电脑出了什么问题？ (Nín de diànnǎo chū le shénme wèntí?)
Central response: 连不上网。 (Lián bu shàng wǎng.)
Another natural way to say it: 电脑连不上网，从今天上午开始的。 (Diànnǎo lián bu shàng wǎng, cóng jīntiān shàngwǔ kāishǐ de.); Use this variation in a situation you genuinely expect to handle.
How to use it: Listen to the model once, then say it again with one detail from your own situation.

Turn the model into three conversation turns

1. Open the situation您的电脑出了什么问题？ (Nín de diànnǎo chū le shénme wèntí?)
2. Say the central response连不上网。 (Lián bu shàng wǎng.)
3. Add an alternative电脑连不上网，从今天上午开始的。 (Diànnǎo lián bu shàng wǎng, cóng jīntiān shàngwǔ kāishǐ de.)

Before acting, check the point most likely to cause a misunderstanding. This dialogue is for practice. For important decisions, confirm official guidance as well.

A useful variation

Keep the same purpose, then change the person, time or place to make it your own.

电脑连不上网，从今天上午开始的。 (Diànnǎo lián bu shàng wǎng, cóng jīntiān shàngwǔ kāishǐ de.)

Use this variation in a situation you genuinely expect to handle.

Listen to the model once, then say it again with one detail from your own situation.

A common trap

For important details, do not decide from what you think you heard; check written information when needed.

报障时说明何时开始、什么不能用和已尝试的操作。 (Bàozhàng shí shuōmíng héshí kāishǐ, shénme bù néng yòng hé yǐ chángshì de cāozuò.)

This dialogue is for practice. For important decisions, confirm official guidance as well.

Three-step practice

Open the situation in one short phrase
Say the central response
Add one detail of your own